Accountability Assistant(Sennar) – Save the Children

Job Description

Job Identification	1133
Section/Unit	MEAL
Supervisor	MEAL Officer
Apply Before	11 April 2024
Locations	Sennar

Background:

The Accountability Assistant shares the responsibility for the implementation of Save the Children’s Accountability to Beneficiary System. This includes reporting on all aspects of Accountability to Beneficiary standards as chalked out in Core Humanitarian Standards (CHS). The position holder will ensure setting up a robust Complaint and Response Mechanism (CRM) building on existing CRM protocols and guidelines. This will include soliciting targeted beneficiaries’ feedback through monitoring visits, hotlines, suggestion boxes, Focus Group Discussions (FGDs), and any other contextually appropriate medium. The Accountability Assistant will be managing the Accountability Action Plan Tracker and will be producing a monthly analysis of action executions or gaps existing in follow-up actions. Occasionally this role will also assist MEAL Officer and MEAL Coordinator in managing their routine MEAL tasks e.g. field monitoring, data collection and management, and conducting various types of studies. 

Duties and responsibilities:

Implementation of Accountability to Beneficiaries System

• Work closely with the MEAL Coordinator to implement SCI’s approach to accountability and participation following the CHS standards, Quality Benchmarks, and SC Practice Standards in Child Participation and ensuring that it complements and forms part of the overall MEAL system.
• Ensure that accountability and participation are integral elements of all aspects of the organization’s approach to programming and MEAL. 
• Use the associated tools required to implement the accountability and participation minimum requirements to ensure that roll-out is standardized across operational areas (e.g. information posters, complaints database, child-friendly methodology guidance)
• Work closely with implementation team members to promote understanding of the importance of accountability and participation to achieve quality programming.
• Ensure that beneficiary feedback is promoted as a key tool in program management and strategy development.

Programme Development

• Look into Accountability and CRM coverage for geographical and thematic areas of responsibilities and identify budget gaps to be communicated to the MEAL Coordinator.
• Actively engage with beneficiary communities and consult with them to identify viable communication channels for information sharing and establishing CRM.

Program Implementation

• As required undertake technical support visits and offer remote technical support to area offices implementing accountability and participation activities.
• Maintain a close working relationship with ME&A Coordinators to understand challenges and successes at the field level and design/plan support required.

Staff Capacity Building

• Identify orientation needs and support MEAL Coordinators/Officers in delivering sessions on Accountability to Beneficiaries
• Support MEAL Coordinators/Officers in conducting inductions on accountability and participation at the field office level. 
• Contribute to fostering an organizational culture that is truly accountable to children and their communities.

Learning

• Share key learning coming from Accountability and CRM systems during review and learning meetings. 
• Liaise with MIS-Accountability Assistant for producing reports and through accountability (using beneficiary feedback as well as evidence of improved program implementation where accountability is increased)

Minimum Qualification, Skills and Experience Required:

• BA degree in an area of social development or equivalent
• Fluency in the local language is required.
• Fluency in English, both verbal and written, is preferred.
• Commitment to Save the Children values.
• Recommended a minimum of 2 years of MEAL/program experience. 
• Highly developed interpersonal and communication skills, and knowledge of rapport-building and probing techniques
• Highly developed cultural awareness and ability to work well in a multicultural environment with people from diverse backgrounds and cultures.
• Ability to work in a volatile environment and willingness to relocate as per the needs and requirements of the field office. 

How to apply

Females are highly encouraged to apply.

Kindly apply through the below link. Only short-listed candidates will be contacted for next steps. The closing date will be on 11/04/2024. Any application after this date will not be considered. All interviews will be done in the Save the Children office or remotely.

Disclaimer: Save the Children International does not charge any kind of fee at whichever stage of the recruitment process and does not act through recruitment agents. SCI will be undertaking child safeguarding checks for all candidates. The selected candidate will be asked to provide a police check before signing the contract.