Country M&E technology Officer(Gadref) – MTI

Job Description

Organization	Medical Teams International
Work Station	Gadref Office
Supervisor	MEAL Manager
Deadline	18 April 2024

Background:

Country M&E technology Coordinator will ensure MEAL technology and timely reporting of all medical data in support of the Medical Teams International (MTI) in Gedaref CO. This position requires commitment and understanding of MTI Mission and Statement of Faith. 

To ensure that we are effectively carrying out our mission, we have committed to implementing outcome-driven and evidence-based programs, measuring what we achieve, acting on what we learn, and generating new and relevant evidence. 

We need to produce high-quality data that can inform decision-making while also meeting donor requirements. The MEAL Unit is responsible for global guidance, resources, and coordination to ensure that staff across all our programs are equipped with the skills and tools they need to generate and manage the right data for programmatic decision-making across the MTI. MTI’s M&E efforts rely heavily on technology platforms, and MTI’s MEAL Strategic Plan calls for further investment in and commitment to technology for M&E. 

Over the coming 2-3 years, the M&E Technology Team (which sits at the intersection of the MEAL Unit and IT) will design, deliver, and support a more comprehensive technology stack for M&E, ensuring Medical Response program, technical and M&E staff have access to more comprehensive technology platforms to improve program delivery.

Focused on M&E technology support, the successful candidate will be a member of the team responsible for developing, implementing, and supporting MTI’s global technology tools. This includes CommCare, Microsoft Power BI and Microsoft SQL Server Azure-based products. Working in partnership with staff at various levels and locations, M&E Technology performs a key role in analyzing, developing, and improving tools and processes contributing to the successful rollout of the M&E Technology products.

Specific tasks include the development of applications in CommCare, dashboard development work in Power BI, software and data quality assurance, technical assistance including issue routing on the helpdesk, second-line support, and participation in setting standards for processes, security, and systems configurations.

Duties and responsibilities:

Responsibilities:

Application Development and Data Visualization:

• Develop and improve applications to support data collection tools using CommCare and ODK-based tools.
• Support the development and rollout of organization-wide and sector specific dashboard products using Excel and Power BI.
• Work with M&E, data teams, and other stakeholders in requirements gathering and analysis to inform the development or improvement of M&E technology products.
• Develop documentation for M&E data collection tools and dashboard products. This includes user guides, setup manuals, training materials, and other communication materials.
• Provide technology training to the business teams, deployment teams and end users on various M&E products.
• Support standards for data protection, confidentiality and data security for the M&E systems and collaborate with key teams in IT security and program for guidance as needed.

Technology Support

• Provide technical support and backstopping to field staff using M&E applications developed.
• In liaison with regional ICT and MEAL Advisor, consolidate change requests, bugs and feature improvements.
• Address tier II technology support requests and/or triaging to the relevant lead developer for resolution.
• Administer helpdesk for the M&E Technology team to ensure issues reported are resolved within the specified SLAs.

Quality Assurance

• Participate in the design, implementation, and operation of data quality processes as they apply to M&E data applications.
• Support quality assurance efforts during product development including on setting up of test plans and executing those test cases.
• Support on developer code reviews and pair-programming as necessary.
• Any other duties as assigned by Supervisor.

Working Environment:

• Standard office working environment or remote work.
• Some international travel may be required for capacity support visits.

Minimum Qualification, Skills and Experience Required:

EDUCATION, LICENSES, & CERTIFICATIONS                                                                                                                   

• Advanced level experience of CommCare application development and Power BI dashboard development.
• Advanced level experience of MS Excel including developing macros and consolidating data from multiple Excel spreadsheets.
• Experience working with SQL, DAX, Power Query and similar Microsoft data transformation and manipulation languages.
• Experience providing support for enterprise-level platforms with significant numbers of users across global time zones and varying IT infrastructure.
• Direct experience implementing programs or M&E in an international NGO context.
• The ability to speak, read and understand one other language including French, Spanish and/or Arabic is a strong advantage.

EXPERIENCE                                                                                                                                                                                    

• At least three to five years experience in developing and rolling out of M&E technology tools using CommCare or similar ODK-based data platforms.
• At least three years experience developing, implementing, and supporting M&E analytics and dashboard products using Microsoft Power BI, Tableau, Excel, or similar applications.
• Ability to effectively communicate in English both in verbal (i.e., day-to-day discussions, team meetings) and written (requirements and design specifications) form, as well as an overall ability to be clear and concise in all communications.
• Strong analytic curiosity and innovative problem-solving skills using a system thinking approach.
• Demonstrable ability to work both independently and in a dynamic, cross-functional team structure.
• Demonstrable ability to establish and maintain working relationships across all departments and levels of the organization.

 KNOWLEDGE, SKILLS & ABILITIES                                                                                                             

• Self-motivated and Desire to serve others
• Respectful towards other cultures
• Able to establish relationships easily
• Team player
• Flexible under changing conditions
• Able to cope with basic working conditions
• Culturally aware and able to adjust
• Secure and at ease with professional skills
• Coaching/teaching skills
• Comfortable with basic data management and consolidation
• Planning and organizational skills
• Mentoring skills
• Good command with English & (Tigre, Tigray is an advantage)

PHYSICAL CONDITIONS                                                                                                                                

• This position is based at the Gedaref field office, with up to 70% travel to field offices that MTI working in remote areas with very basic living conditions.
• NOTE: The above job description is intended to describe the general nature and level of work being performed by staff assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of staff in this position. 

Application Requirement: –

If you are interested and meeting needed minimum requirements highlighted in the advertisement JD details, please submit your applications, C.V, qualifications & experience certificates, and national card, Through HAC & Labor Office Gedaref, before April 18 th,2024.